Communication skills are vital, not solely to leave a positive impression, but also to bridge the gap between the caller and the technician. Often, desk technicians speak to people who don’t have a technical background, so it’s crucial to be able to break down information and eliminate jargon.
Many people who wish to pursue a career in IT and engineering look for an entry level role, which often involves desk work. A help desk technician must be proficient in identifying and rectifying IT issues, but the level of experience required is relatively low, making this is a great platform for career progression.
Working as a help desk technician affords the opportunity to develop and hone skills, learn on the job and build confidence in interacting with employees and customers. The day to day demands of the job vary, and over the course of even a year of experience, a desk technician will learn a huge amount. They may come across new systems, new technologies and new ways of working, all of which will set them up for the future.
While working as a desk technician, many people develop an area of interest or a niche on which to build a career. If you have experience of working in-house for a company, or you work remotely as a desk technician, this may prompt you to explore career options like: